1. ACCEPTANCE OF TERMS

By accessing and using the RB Farina Roofing Co website (www.FarinaRoof.com) and any related online or offline services (collectively, the “Site” or “Services”), you (“User,” “you”) agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must not use our Site or Services. These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and RB Farina Roofing Co (“Company,” “we,” “us,” or “our”).

2. SCOPE OF SERVICES

RB Farina Roofing Co provides a wide range of services, including:

  • Roofing Services: Residential Roofing, Commercial Roofing, Emergency Roofing Repairs, and Roof Maintenance.
  • Additional Services: Carpentry, Siding, Deck Construction, Chimney Repair & Installation, Skylight Installation, and Gutter Services.
  • Online Estimates & Remote Consultations: These services are provided solely for informational purposes and are non-binding. An on-site evaluation is required for a definitive assessment; online estimates may not account for complex roof structures or localized weather conditions.

3. ELIGIBILITY

You must be at least 18 years old and possess the legal capacity to enter into a contract to use our Services. By using our Site, you represent that you meet these requirements. Unauthorized or improper use of our Site is strictly prohibited.

4. USE OF THE SITE AND SERVICES

4.1 Lawful Use

You agree to use our Site and Services solely for lawful purposes and in compliance with all applicable federal, state, local, and international laws.

4.2 Accurate Information

You must provide accurate, current, and complete information when submitting requests, scheduling appointments, or making payments. Inaccurate or incomplete data may result in delays, cancellations, or additional charges.

4.3 Prohibited Conduct

You agree not to:

  • Transmit viruses or harmful code.
  • Post defamatory, abusive, or offensive content.
  • Infringe on any intellectual property or proprietary rights.
  • Attempt unauthorized access to our systems.
  • Engage in fraudulent or deceptive practices (e.g., misrepresenting your identity to obtain a discount).

5. PAYMENT, SCHEDULING, AND CANCELLATION

5.1 Payment Processing

  • Secure Processing: All online payments are processed securely via trusted third-party processors (e.g., Stripe). We do not store sensitive payment data on our servers.
  • Authorization: By providing your payment information, you authorize us to charge the applicable fees, taxes, and any additional charges displayed at the time of purchase.

5.2 Scheduling and Appointments

  • Booking: Appointments and service requests may be scheduled online or by phone.
  • Confirmation: You will receive a confirmation email or SMS detailing your appointment.
  • Rescheduling: Notify us at least 24–48 hours in advance to reschedule your appointment.
  • Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a fee (e.g., 20% of the service fee). We reserve the right to cancel or reschedule services due to unforeseen circumstances such as severe weather or scheduling conflicts.


5.3 Refunds

Refund requests for online transactions are managed in accordance with our refund policy. For on-site services, cancellation and refund requests will be reviewed on a case-by-case basis and processed within 14 business days. For inquiries, please contact: Info@FarinaRoof.com.

6. SMS COMMUNICATIONS (A2P MESSAGING)

6.1 Explicit Consent for SMS

By providing your mobile number through our Site or during service interactions, you expressly consent to receive SMS communications from RB Farina Roofing Co. These messages may include appointment reminders, transactional alerts, and promotional offers in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Standard messaging and data rates may apply.

6.2 SMS Content, Frequency, and Opt-Out

  • Content and Frequency: SMS messages will be sent as needed for both transactional and marketing purposes.
  • Opt-Out: You may opt out at any time by replying “STOP” to any SMS or by following the opt-out instructions provided on our Site. Upon opting out, you will receive a confirmation, and no further SMS communications will be sent.
  • Consent Documentation: We maintain detailed records of your SMS consent, including the date, time, and method of opt-in, for regulatory compliance.


7. WARRANTIES, DISCLAIMERS, AND LIMITATION OF LIABILITY

7.1 Warranties

RB Farina Roofing Co warrants that its services will be performed in a professional, workmanlike manner in accordance with industry standards. Specific warranty terms (e.g., a 10-year workmanship warranty excluding damages from severe weather or natural disasters) will be provided in writing as part of the service agreement.

7.2 Disclaimers

  • Online Estimates & Remote Consultations: All online estimates and remote consultations are provided for informational purposes only and are not binding. Actual service requirements may vary following an on-site evaluation.
  • Weather and Unforeseen Events: Service performance may be affected by extreme weather, natural disasters, or other unforeseen conditions. We are not liable for any delays or performance issues resulting from such events.
  • Service Limitations: While we strive to provide high-quality services, we do not guarantee uninterrupted or error-free operation of our Site or Services, nor the absolute accuracy or completeness of the information provided.

7.3 Limitation of Liability

In no event shall RB Farina Roofing Co, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Services—even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount paid by you for the specific service that gave rise to the claim.

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RB Farina Roofing Co, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Site or Services, your breach of these Terms, or your violation of any law or rights of a third party.

9. INTELLECTUAL PROPERTY RIGHTS

  • Ownership: All content on our Site—including text, images, graphics, logos, and software—is the exclusive property of RB Farina Roofing Co or its licensors and is protected by U.S. and international intellectual property laws.
  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or modification of our content is prohibited.
  • User-Generated Content: By submitting reviews, testimonials, or other content, you grant RB Farina Roofing Co a royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content. You represent that you have all necessary rights to submit such content.

10. INDUSTRY GUIDELINES, CERTIFICATIONS, AND THIRD-PARTY SERVICE PROVIDERS

  • Certifications & Licensing: We comply with all applicable industry guidelines and maintain the necessary certifications and licenses for our services. Certification details are available upon request.
  • Subcontracting & Third Parties: We may engage subcontractors or third-party service providers (including payment processors and SMS service providers) to assist in delivering our Services. While we take reasonable measures to ensure these third parties adhere to strict data security and regulatory requirements, RB Farina Roofing Co is not liable for any acts or omissions of these providers beyond our contractual obligations.


11. GOVERNING LAW, DISPUTE RESOLUTION, AND FORCE MAJEURE

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdictions where our Services are provided, including (but not limited to) Massachusetts, New Hampshire, Vermont, Maine, Connecticut, New York, New Jersey, Pennsylvania, South Carolina, North Carolina, and Florida.

11.2 Dispute Resolution

  • Mediation: In the event of a dispute, the parties agree to engage in good-faith mediation at a mutually agreed-upon location.
  • Arbitration: If mediation is unsuccessful, disputes shall be resolved exclusively by binding arbitration conducted under mutually agreed-upon rules. By agreeing to arbitration, you waive the right to participate in any class action lawsuit.

11.3 Force Majeure

RB Farina Roofing Co shall not be liable for any delays or failures to perform its obligations under these Terms due to events beyond our reasonable control, including natural disasters, severe weather, acts of God, government actions, or other emergencies.

12. TERMINATION

We reserve the right to suspend or terminate your access to our Site and Services immediately, without prior notice, for any breach of these Terms or any conduct deemed harmful to the Company or its users. Termination does not relieve you of any payment obligations incurred prior to termination.

13. REVIEWS AND TESTIMONIALS

13.1 Submission Guidelines

You may submit reviews, testimonials, and other user-generated content via our Site. All submissions must comply with our content guidelines. We reserve the right to remove or modify any content deemed defamatory, inaccurate, or non-compliant with these Terms.

13.2 License and Disclaimer

By submitting content, you grant RB Farina Roofing Co a royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content. User-submitted content represents individual opinions and does not constitute an official endorsement of our Services. We assume no liability for the accuracy or reliability of such content.

14. USER ACCOUNT AND SECURITY

If account registration is required, you agree to maintain the confidentiality of your account credentials and are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Failure to do so may result in your liability for any losses or damages incurred.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and RB Farina Roofing Co regarding your use of our Site and Services. They supersede all prior communications, representations, or agreements, whether written or oral, regarding the subject matter herein.

16. CONTACT INFORMATION

For any questions or concerns regarding these Terms and Conditions or our Privacy Policy, please contact us at:

RB Farina Roofing Co
1319 Massachusetts Ave
Arlington, MA 02476
Phone: 781-648-5446
Email: Info@FarinaRoof.com